Accessibility
We want everyone to be able to use Whoo. This statement covers the Whoo website and apps: what we aim for, what we've done, what isn't there yet, and how to tell us.
Draft for legal review · not yet in effect · last updated 19 October 2026
1. Our commitment
Whoo is built around talking, not photos. That should make it a good fit for many people, including people who use screen readers. We treat accessibility as part of building each screen, not a fix at the end.
2. The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, on the website and in the apps. We also follow the accessibility guidance from Apple and Google for their platforms.
Where it applies, we're working to meet the European Accessibility Act and similar laws in other countries.
3. What we've done
- Reduced motion. If you've turned on reduce motion on your device, Whoo tones down or removes animations.
- Text size. The apps follow your device's text size setting, including larger sizes.
- Labels. Buttons, controls and images have labels for screen readers such as VoiceOver (the Android app, when it launches, will support TalkBack).
- Contrast. We check text and controls against WCAG contrast levels, in light and dark appearance.
- Not colour alone. We don't rely on colour alone to show meaning, such as Yes and No.
- Your language. Whoo works in 45 languages, and chat messages are translated so you can read them in your own.
4. Timed parts of Whoo
Sessions are timed: each chat lasts 3 minutes, and there are 20 seconds between chats to choose Yes or No. Timing is core to how sessions work, so we can't remove it.
What we do instead:
- the time left is always shown on screen, and we are working to make it clear to screen readers;
- you can leave a session at any time, and the decisions you've already made are kept;
- after a match, there's no time limit on the chat once it's unlocked.
If timing makes Whoo hard for you to use, please tell us. It helps us decide what to change.
5. Known limits
We're still building, and some things aren't fully there yet:
- some animations on the website may not yet fully follow reduced motion settings;
- we haven't yet had an independent accessibility audit;
- AI-translated messages may sometimes be less clear than the original, which can be harder with a screen reader. The original is always shown underneath.
We'll update this list as we fix things and as we learn more.
6. Tell us what's not working
If something on Whoo is hard to use, or you need information in a different format, email accessibility@meetwhoo.com. Please tell us:
- what you were trying to do;
- which page or screen it was;
- your device and any assistive technology you use, if you're happy to share.
We aim to reply within 5 business days.
If you're not happy with our response, you can contact the body that enforces accessibility law where you live.
7. About this statement
This statement was prepared on 19 October 2026, based on our own testing. We'll review it at least once a year and whenever we make big changes.