Community guidelines
These are Whoo's house rules for live 3-minute chats, matches and everything after. You agree to them before your first session, and they apply everywhere on Whoo.
Why we have rules
On Whoo you meet people by talking first. There are no photos and no profiles, so the words are everything. These rules keep chats kind, honest and safe for every member, in every country and every language.
They sit alongside our Terms of Service. If something breaks the law where you live, it breaks these rules too.
Be real
- Be yourself. Use your real age. Whoo is for adults 18 and over only.
- Keep one account. Don't make extra accounts to get around a ban, limits or unlocks.
- Be honest about what you're looking for. Dating mode is for dating; Friends mode is for friends.
- Don't pretend to be someone else. No impersonating real people, brands, public figures or Whoo staff.
Be respectful
- Treat every chat like a first conversation with a stranger you'd like to see again. Three minutes is short; make it pleasant.
- A No is a No. You'll never see someone's No, and you don't need to know why. Don't go looking for them afterwards.
- Disagree without insults. Different views, cultures and languages are part of meeting people worldwide.
Consent comes first
- No sexual content, sexual comments or sexual requests unless the other person has clearly said they're comfortable with it.
- Live session chats are first meetings. Keep them non-sexual, whatever the mode.
- Stop when someone asks you to stop, changes the subject or goes quiet.
- Never pressure anyone to meet, share contact details or move to another app.
What's never allowed
- Hate. No attacks on people for race, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability, illness, age or immigration status.
- Harassment and threats. No bullying, stalking, intimidation, threats of violence or unwanted repeated contact.
- Minors. No one under 18, ever. No content that sexualises minors. We report child sexual exploitation to the relevant authorities.
- Scams and money requests. Don't ask for money, gifts, loans, crypto, gift cards, bank details or investments, for any reason.
- Spam and selling. No advertising, promotion, sex work solicitation, recruiting, links to sell things or pushing people to other services.
- Violence and self-harm. Don't promote, glorify or encourage violence, self-harm, suicide or eating disorders.
- Illegal activity. No buying or selling drugs, weapons or anything else illegal. No human trafficking or exploitation.
- Outside bots and AI agents. Only you, or your own Whoo Twin, may act on your account. No third-party bots, scripts, automation or AI agents.
Protect other people's privacy
- What's said in a chat stays in the chat. Don't screenshot, record, copy or share someone's messages.
- Don't share anyone's personal information: name, phone number, address, workplace, social accounts or anything that could identify them.
- Don't dig for someone's identity or contact them outside Whoo unless they've chosen to share it. Checking what they've told you before you meet is fine.
- The only exception is reporting: you can tell Whoo or the authorities about something that put you or someone else at risk.
Twins follow the same rules
Your Twin is an AI version of you. When your Twin chats for you on Auto-Date (Auto-Hangout in Friends mode), it must follow these rules exactly as you would.
- You are responsible for your Twin. Don't teach it to break these rules.
- If your Twin breaks a rule, we'll look at what caused it, including our own AI, before acting on your account.
- Reports about a Twin's chat go through the same review as any other report.
More on Twins and AI: Your Twin and AI at Whoo.
How to report or block
You can report and block in every chat: in a live session, during the 20 seconds between chats, and in an unlocked match chat.
- Open the menu in the chat.
- Choose Report or Block. You can do both.
- If you report, pick a reason and add a few words if you like.
- The other person isn't told when you block or report them.
- Once blocked, you'll never be seated at the same table or matched again.
- If you're in danger right now, contact your local emergency services first. See Safety tips.
You can also email safety@meetwhoo.com, but reporting in the app is fastest because it links the right chat.
What happens after a report
Reports are reviewed by people, with help from automated tools. Depending on what happened, we may:
- take no action, if nothing broke the rules;
- remove content;
- send a warning;
- limit features or pause the account for a time;
- remove the account permanently.
Serious breaches, such as threats, exploitation, involving minors or scams, can lead to an immediate permanent ban. A ban applies to the person, not just one account: we may remove other accounts we believe belong to them and stop them from joining again. Where the law requires, or someone is at risk, we may share information with the authorities.
If we act on your account or content, we'll tell you what we did and why, unless the law or someone's safety stops us.
Appeals
If you think we got it wrong, you can appeal within 6 months of our decision. Reply to the notice we sent you, or email safety@meetwhoo.com. A person, not just an automated system, will review it. If we were wrong, we'll restore what we removed.
Members in the EU may also have the right to use a certified out-of-court dispute settlement body or go to court.
Changes
We'll update these guidelines as Whoo grows. If we make an important change, we'll tell you in the app before it applies.
Questions about these rules? Email safety@meetwhoo.com or see Contact.